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FAQs

Call 210-481-6144 with questions not answered here!!

FREQUENTLY ASKED QUESTIONS

Q.  What are your store hours?

A.   Our studio closed September 2014. Sad??? NOT AT ALL!!! This gives Paint Palooza an Opportunity to serve more of the San Antonio and surrounding areas in New and Exciting Venues!!  Public Event Locations, Dates, and Times may be found online at www.PaintPalooza.com/calendar

Q.  How does this Sip-N-Paint concept work?

A.  If the venue is a restaurant or bar, you may not bring outside food or beverages, unless the establishment has authorized it. Other Venue types might allow you to bring your beverage and snacks to enjoy during your painting sessions.  More information regarding ‘How It Works’ may be found at http://PaintPalooza.com/How-It-Works/ .

Q.  Can I bring my child for private painting lessons?

A.   While our customers may pick up painting techniques we use, Paint Palooza is not an art school. We will teach our customers to paint the paintings we offer in a group environment. If you require formal instruction, we will be happy to see if we can coordinate with our instructors for an hourly rate of pay.

Q.  If I bring in a picture to paint during Open Studio, will I get instruction on how to paint it?

A.   Our Open Studio times are priced to not include instruction of any kind. While we will pull the paint colors out for you to use, we will have no instructor that can provide assistance with your painting. This time is for our customers to come to relax, listen to music and have fun. If you require formal instruction, we will be happy to see if we can coordinate with our instructors for an hourly rate of pay.

Q.   What should I bring?

A.    Bringing a friend always helps to enjoy the experience; however, it is not required. We provide all the painting supplies, including canvas, paint, brushes, aprons, etc. Please see http://PaintPalooza.com/How-It-Works/ for more information about what we supply.

Q.   Some of your paintings look too hard to paint, even with instructions. What if my painting doesn’t turn out like the instructor’s painting?

A.    Good Question!! Many of our customers wonder the same thing. We provide step-by-step instructions, but also allow customers to add to or change their painting if they don’t want theirs to look just like the instructor’s painting. We like originality, which often times turns out better than our own!!! We want you to love your painting AND have a great time when you’re here!!! However, if after you get home, you see something you want to change in your painting, come in and we will help you fix anything that you don’t just love about it. Keep in mind, you need to give yourself some time and distance yourself from your painting for a day or two so you can view your painting in a different light. If that doesn’t help, call us to arrange a time when we will be there so you can come in.

Q.   What should I wear?

A.    It is recommended that you wear very casual clothes, as an occasional paint brush may find its way to your clothing, unintentionally of course!! (or maybe not if your friend has a grudge because your painting looks better than theirs!! )

Q.   What if I am running late to a session?

A.   We ask that our painters arrive 15 minutes early to sign in/pay for the class, select your seating, get your aprons on, and get your snacks & drinks ready. Our sessions start on time. If you are running 5 or 10 minutes late, please have your friend / painting buddy catch you up when you arrive. We will attempt to help you as much as possible, but arriving more than 15 or 20 minutes late may be a challenge to catch up. Please watch and allow time for heavy traffic in the 1604 area, due to current construction.

Q.   Can I book a party for my child’s birthday?

A.   We will work with you on dates and times when we can book parties, based on our scheduled sessions, and instructor availability. Currently, a minimum of 10 painters will be required to book a party in an available time slot. We recommend booking children’s parties during the weekend daytimes, or during some school holidays and summer break, when day sessions are available. Click HERE to locate more information about private parties.

Q.  What if I don’t want to paint the painting being instructed?

A.   We allow our customers to select another painting, however, you will receive limited assistance outside the instructed session painting.  There may be an additional cost to paint certain paintings during a lower priced session.

Q.  Are you on Facebook?

A.   Yes… Please LIKE our Facebook page at www.facebook.com/PaintPalooza to get information on specials and discounts. You can also view photo albums to see the fun our customers have had!!! Please help us reach our goal of 3000 LIKES!!!

Q.  How much are your sessions?

A. Our sessions prices are listed on our Calendar page. See also http://www.paintpalooza.com/session-information/ for more information on our sessions.

Q.  How much are your Palooza To Go sessions?

A. We require a guaranteed minimum of 15 painters for Palooza To Go painting sessions. Cost variables may be unique for each session, but includes all painting supplies. There is a set up fee of $125 for San Antonio. Call for a pricing estimate. Parties over 30 may require an additional set up fee.  Click on Palooza To Go Party for additional information.

Q.  How can I reserve a Palooza To Go Party?

A. Call 210-481-6144 to get complete pricing. A non-refundable deposit will be required to reserve the date and time. The deposit can be made in store (cash, check, or credit/debit cards) or by phone (credit/debit card).  The  deposit consists of the set up fee and 50% of painters registration fees. The balance must be paid 2 weeks prior to scheduled party time.

Q.   Will you rent your studio out for a party?

A.    We will rent our studio for $1200 for 5 hours, includes set up and pack up time. We have an occupancy load of 60. Call to 210-481-6144 to discuss deposit and down payment. All payments must be made in advance.

Q. Do you advertise coupons?

A. We advertise specials on:

  1. Facebook (Like our Page www.facebook.com/PaintPalooza)
  2. Twitter (Follow us @PaintPalooza)
  3. Instagram (Follow us #PaintPalooza)
  4. Monthly Newsletter (sign up on the About Us page)
  5. Texting Program – sign up by clicking on our Online Texting Program Sign-Up link
  6. LinkedIn

Q. Are there restrictions to any of your coupons?

A. Yes. Coupons are not valid on kids camps, private parties, and/or special events, unless specified accordingly.

Q. Are there restrictions to any of your coupons?

A. Yes. Coupons are not valid on kids camps, private parties, and/or special events, unless specified accordingly.

Q. What if I can’t make it to a session I have purchased online?

A. Reschedule and Cancellation Policy:  In order to allow ample time for someone else to sign up for the session, we request a 24 hour notification if you need to reschedule or cancel a session for which you have already purchased. Requests to reschedule or cancel should be made by calling 210.481.6144 or by email at info@paintpalooza.com.  This will allow us to reschedule you to another session or refund, as appropriate.  We are sorry, but we cannot give refunds or issue credits for “no shows”. We reserve the right to update or change Reschedule and Cancellation Policy, based on the needs of the business.

Q. Do you accept credit or debit cards?

A. When registering for an event online, you may pay with a credit or debit card. We accept the following cards:

Q. What are your ‘Terms and Conditions’?

A.   1. Check your STRESS at the door!

2. No sleeping while you paint.

3. Your paint brushes like to swim when not being used.

4. Don’t paint on your neighbor, unless you know him/her!!

5. Come at least 10 minutes early for check in so the class can start on time.

6. If running late, ask your friend to be prepared to catch you up.

7. If your painting looks a little rough, take two aspirins and look at it again in the morning, or just close your eyes!!! If that doesn’t work, or you’re still not quite happy with your masterpiece, then come in on an Open Studio session or another session (not sold out) and we will help you fix it!!

Q. If I sign up for your newsletter, do I have to worry about my email address being sold, traded, or given to anyone else?

A. NO!!!!!! PRIVACY POLICY: Paint Palooza takes your personal information VERY serious. We DO NOT share your information with anyone. See our formal PRIVACY POLICY for more information.


 

Q. I won a FREE painting session from a drawing. Can I use it on any painting session?

A. Free sessions can be used on any regular painting session. Coupons for Free painting sessions are not offered on some special events.

Q. How secure is your website? Can my credit card information be obtained by a 3rd party?

A. VERY SECURE!!! … and… NO!!!!!! Your credit card information is encrypted to prevent hackers from being able to access your information. PRIVACY POLICY: Paint Palooza takes your personal information VERY serious. We DO NOT store or share your credit card information. We are PCI DSS compliant. Our website framework was developed with a robust payment card data security system.