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FAQs

Call 210-481-6144 with questions not answered here!!

FREQUENTLY ASKED QUESTIONS

Q.  What are your store hours?

A.   Our studio closed September 2014. Sad??? NOT AT ALL!!! This gives Paint Palooza an Opportunity to serve more of the San Antonio and surrounding areas in New and Exciting Venues!!  Public Event Locations, Dates, and Times may be found online at www.PaintPalooza.com/calendar

Q.  How does this Sip-N-Paint concept work?

A.  If the venue is a restaurant or bar, you may not bring outside food or beverages, unless the establishment has authorized it. Other Venue types might allow you to bring your beverage and snacks to enjoy during your painting sessions.  More information regarding ‘How It Works’ may be found at http://PaintPalooza.com/How-It-Works/ .

Q.  Can I bring my child for private painting lessons?

A.   While our customers may pick up painting techniques we use, Paint Palooza is not an art school. We will teach our customers to paint the paintings we offer in a group environment. 

Q.   What should I bring?

A.    Bringing a friend always helps to enjoy the experience; however, it is not required. We provide all the painting supplies, including canvas, paint, brushes, aprons, etc. 

Q.   Some of your paintings look too hard to paint, even with instructions. What if my painting doesn’t turn out like the instructor’s painting?

A.    Good Question!! Many of our customers wonder the same thing. We provide step-by-step instructions, but also allow customers to add to or change their painting if they don’t want theirs to look just like the instructor’s painting. We just love our customer’s originality, which often times turns out better than our own!!! We want you to love your painting AND have a great time when you’re at one of our events!!! However, if after you get home, you see something you want to change in your painting, come to another public paint party and we will help you fix anything that you don’t just love about it. Keep in mind, you need to give yourself some time and distance yourself from your painting for a day or two so you can view your painting in a different light. If that doesn’t help, call us to arrange a time to meet us.

Q.   What should I wear?

A.    It is recommended that you wear very casual clothes, as an occasional paint brush may find its way to your clothing, unintentionally of course!! (or maybe not if your friend has a grudge because your painting looks better than theirs!! )

Q.   What if I am running late to a session?

A.   We ask that our painters arrive 15 minutes early to sign in, select your seating, get your aprons on, and get your snacks & drinks ready. Our sessions start on time. If you are running 5 or 10 minutes late, please have your friend / painting buddy catch you up when you arrive. We will attempt to help you as much as possible, but arriving more than 15 or 20 minutes late may be a challenge to catch up. 

Q.   Can I book a party for my child’s birthday?

A.   We will work with you on dates and times when we can book parties, based on our events calendar, and instructor availability. Currently, a minimum of 8 painters will be required to make a reservation. We recommend booking children’s parties during the weekend day times, or during some school holidays and summer break, when day events are available. Click HERE to locate more information about private parties.

Q.  What if I don’t want to paint the painting being instructed?

A.   We allow our customers to paint outside the box, however, you will receive limited assistance outside the instructed session painting.  

Q.  Are you on Facebook?

A.   Yes… Please LIKE our Facebook page at www.facebook.com/PaintPalooza to get the most current updates. You can also view photo albums to see the fun our customers have had!!! 

Q.  How much are your events?

A. Our public event prices are listed on our Events Calendar page.  Our private party prices are listed on our Book Your Party page. .

Q. What if I can’t make it to an event I have purchased online?

A. Reschedule and Cancellation Policy:  In order to allow ample time for someone else to sign up for the session, we request a 24 hour notification if you need to reschedule or cancel an event for which you have already purchased. Requests to reschedule or cancel should be made by calling 210.481.6144 or by email at info@paintpalooza.com.  This will allow us to reschedule you to another event or refund your money, as appropriate.  We are sorry, but we cannot give refunds or issue credits for “no shows”. We reserve the right to update or change Reschedule and Cancellation Policy, based on the needs of the business.

Q. Do you accept credit or debit cards?

A. When registering for an event online, you may pay with a credit or debit card. We accept the following cards:

Q. What are your ‘Terms and Conditions’?

A.   1. Check your STRESS at the door!

2. No sleeping while you paint.

3. Your paint brushes like to swim when not being used.

4. Don’t paint on your neighbor, unless you know him/her!!

5. Come at least 10 minutes early for check in so the class can start on time.

6. If running late, ask your friend to be prepared to catch you up.

7. If your painting looks a little rough, take two aspirins and look at it again in the morning, or just close your eyes!!! 

Q. If I sign up for your newsletter, do I have to worry about my email address being sold, traded, or given to anyone else?

A. NO!!!!!! PRIVACY POLICY: Paint Palooza takes your personal information VERY serious. We DO NOT share your information with anyone. See our formal PRIVACY POLICY for more information.


 

Q. How secure is your website? Can my credit card information be obtained by a 3rd party?

A. VERY SECURE!!! … and… NO!!!!!! Your credit card information is encrypted to prevent hackers from being able to access your information. PRIVACY POLICY: Paint Palooza takes your personal information VERY serious. We DO NOT store or share your credit card information. We are PCI DSS compliant. Our website framework was developed with a robust payment card data security system.